Telehealth
Telehealth visits
Receive counseling or psychiatry therapies within the comfort of your home by using our telehealth services.
This option is available with select mental health providers and for appointments that do not require a client to meet in person to assess mental and physical health needs.
Learn More
4 easy steps to schedule your appointment
1. Call to schedule a video chat or telephone visit.
If you’re a new patient, no worries. Registration can be completed over the phone by calling 219-769-4005. New client intake assessments are completed in person. Individuals without a computer or a phone can use designated telehealth rooms at select locations. Ask our intake specialists about this service during registration.
2. Check your device before your appointment.
Check your computer, phone or tablet to make sure it has a camera and microphone. Also, make sure the video chat application is installed and working correctly on your device. Lastly, video uses a lot of data, so be sure to connect to WiFi if you have a data limit on your cellular plan.
If you prefer, telephone-only options are available for some appointments.
3. Get ready for your appointment.
Video chats
- Make sure your phone, tablet or computer is charged to at least 50%
- Find a quiet, private, well-lit area to sit when you talk to the online doctor.
- To log in, click the appointment link sent via text or email.
- You will be prompted to enable your camera and microphone.
- For the best possible audio, wear earbuds with a built-in microphone.
- For the best video quality and connection, we recommend using a wired connection, WiFi or 4G/LTE
Telephone visits
- Make sure your mobile phone is charged to at least 50%
- Your mental health provider will call you at the phone number you provided.
4. Your caregiver will start your visit.
Frequently Asked Questions (FAQs)
What is telehealth?
Telehealth—also known as telemedicine or online counseling—allows our providers to communicate with you via phone, computer, tablet or video chat. Ask our registration team about available video chat options.
If privacy at home is a concern or access to telehealth resources is limited, you’re welcome to use a private, telehealth room at select Regional Health Systems’ locations. These rooms can be reserved during regular business hours. Notify your provider that you would like this option.
What services are available through telehealth?
Counseling and psychiatry therapies are available online or via telephone. Unfortunately, at this time, telehealth services are not available for primary care, addiction treatment or to new clients from Illinois.
Which video chat tool should I use?
Ask our scheduling team about the available video chat options offered for mental health and addiction services.
Benefits and tips
Benefits to telehealth
- Helps you and our provider adhere to local, social distancing recommendations, especially if you are experiencing COVID-19 symptoms.
- You can consult with a mental health provider from the safety of your home.
- Most insurance companies cover telehealth visits (contact your health insurance company for more information).
- Telehealth options available are HIPAA compliant.
Tips for a successful telehealth visit
- Find a quiet place for your appointment.
- Write down specific questions or concerns.
- Have a list of your medications handy.
- Report any difficulties you may have doing normal activities.
- Ask questions and repeat instructions.
- Write down any follow-up instructions.